Thank you for supporting BetterNature! We appreciate your contribution to environmental causes through your merchandise purchase.

This policy outlines the conditions under which you may request a refund for BetterNature merchandise.

1. Donations vs. Purchases

Please note that donations to BetterNature are considered final contributions to support our environmental work and are not refundable. Merchandise purchases, however, are subject to this refund policy.

2. Refundable Items and Conditions

2a. Unopened and Unworn Merchandise

You may return unopened and unworn merchandise in its original packaging within 30 days of purchase for a full refund.

2b. Damaged or Defective Items

If you receive an item that is damaged or defective upon arrival, please contact us within 14 days of receiving the item. We will be happy to offer you a full refund, replacement, or store credit, depending on your preference.

3. Non-Refundable Items

3a. Opened or Worn Merchandise

We cannot accept returns for opened or worn merchandise unless the item is damaged or defective.

3b. Items Purchased Outside the Return Window

We cannot accept returns for items purchased outside the 30-day window.

3c. Sale Items

All sale items are final sale and cannot be returned for a refund.

4. Processing Refunds

Once your return is received and inspected, we will send you a confirmation email.

Your refund will be processed within 5-7 business days and credited to the original payment method used for purchase.

Please note that return shipping costs are the responsibility of the customer.

5. How to Request a Refund

To request a refund, don't hesitate to get in touch with us at betternatureofficial@gmail.com with your order number and reason for return. We will provide you with further instructions on how to return your merchandise.

Thank you for your understanding!